Frequently Asked Questions

Q: What levels of certification does Patton offer?

A: Patton offers two levels of certification: Professional and Expert. The entry point into Patton certifications is to become a Patton Certified Voice Professional (PCVP) by taking and passing the Patton Voice Certification course. After that, you can take Advanced courses and become a Patton Certified Voice Expert (PCVE) in different areas. We are working on three Expert certifications now. These will be available soon:

  • PCVE IP Data
  • PCVE Transmission
  • PCVE Voice


Q: I am a Patton channel. Can I use Market Development Funds to purchase training?

A: Yes. Learn more about our partner programs by visiting the Patton Partners page.


Q: Does Patton Academy work with all browsers and operating systems?

A: Our underlying learning management system is powered by the open source Moodle project and works with all modern browsers and operating systems. Let us know if you encounter any difficulties by contacting us at academy@patton.com. Our course lessons are videos delivered as SCORM packages. The lessons are encoded to work with in both Flash and HTML5 scenarios. They should work on tablets as well as laptop/desktop environments. We’ve tested them on an iPad Air 2 running iOS 9 and had no difficulties watching the videos. Let us know if you find any OS/browser combinations that do not work for you.

Additonally, your browser must allow pop-up windows for the videos to play.

Note: Mac OS X Mavericks and Safari: Safari failed to use HTML 5 and reported a missing Flash plugin. Use Google Chrome if this happens (it has its own Flash engine built in to it).

Q: I received a message from my browser about a pop-up window being blocked. Do I need to change my settings?

A: Yes. You need to allow pop-up windows in your browser for the video player window.


Q: What video player does Patton Academy use?

A: We use our own custom Patton player. See screenshot below.


Patton player screen shot


Patton Voice Certification Questions

Q: I already have a SmartNode. Do I have to purchase the Training Kit?

A: Any SmartNode capable of upgrading from SmartWare to Trinity OS with an FXS interface will do the job.


Q: I have SmartNode model SNxxxx. Will that work for the hands-on exercises?

A: Any SmartNode that is capable of upgrading from SmartWare to Trinity OS with an FXS interface will do the job.